Refund policy

We have a 7-day exchange ONLY policy, which means you have 7 days after receiving your item to request a Store Credit or Exchange.

To be eligible for a store credit or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a store credit or exchange, you can contact us at shop@kidzzz.ca. Please note that store credit or exchange will need to be sent to the following address: Navelli & Kidzzz, 21-12612 Highway 50, Bolton. On. L7E 1T6 

If your request is accepted, we’ll issue you a Store credit, which can be used used online or in-store, valid until one year.

You can always contact us for any return question at shop@kidzzz.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Formal Clothing & Accessories, Layette, Baptisimal Clothing & Accessories, Pre-walker Slippers, Shoes & Seasonal merchandize. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.